Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Free Yourself From the Pocketbook Practice
Let's take a journey together; there's an important lesson to be learned. Imagine a town or city just like yours.
The Three Heater Official
This Official, belonging to the element Fire, is responsible for maintaining and regulating the heating system of the body, mind, and spirit. It is named for its function. The trunk is divided into three "burning spaces" or "jiaos."
Going On-Site With Chiropractic Care
The Foundation for Chiropractic Progress has released a position paper highlighting the financial, clinical and patient-satisfaction benefits of providing chiropractic care at on-site corporate health clinics.
The Source-Luo Point Combination, Part 2
The Da Cheng includes symptoms for the source-luo points that indicate when to use them for treatment. Yang defines the method as the guest-host (it is one of a variety of acupuncture point combinations called guest-host).
Key Changes and Updates to the 7th Edition CNT Manual
Acupuncture Today recently interviewed Jennifer Brett, ND, L.Ac. regarding the updates to the CNT manaul.
I was sitting in a Pizza Hut in Peoria, Ill., with my friend Reggie, sometime in the spring of my senior year in college, when he started doodling on his paper placemat. In those days, the company had a picture of U.S. on the mats, showing all the locations of the "Huts" in the country.
Leg-Length Inequality and Pelvic Fixation: A New Approach to the Negative Derifield (Part 3)
A patient with sacroiliac fixation and dysfunction ordinarily demonstrates a noticeable leg-length inequality when placed in the prone position on the adjusting table.
News in Brief
Investigating the Cellular Impact of Mechanical Force; National Board Seats (Not-So) New Officers at Annual Meeting.
Chinese Doctors Poke Holes in Australian Study
A recent Australian clinical trial, published in the Journal of the American Medical Association (JAMA) in 2014 by Rana Hinman, et el., evaluating the effectiveness of both needle and laser acupuncture for chronic knee pain.
NCCAOM Video Contest
The NCCAOM is excited to announce the launch of the second annual video contest "Because it Works!" 2015.
Desert: A Metaphor from the Study of Genetics
In most of the human lives I know about, there are stretches of time which feel stagnant, or worse. We can feel adrift, or wounded and sidelined, and these times don't seem to carry much usefulness while they are unfolding.
Nomenclature and Classification of Lumbar Disc Pathology: Version 2.0
The Nomenclature and Classification of Lumbar Disc Pathology consensus, published in 2001 by the collaborative efforts of the North American Spine Society, the American Society of Spine Radiology and the American Society of Neuroradiology, has guided radiologists, clinicians and the public for more than a decade.
Treatment of PTSD: An Opportunity for the Practice of Integrated Medicine
PTSD is widespread across America today. Not only do many of our honored men and women in uniform bring it home with them from the war zones they have been active in, but it often follows any life-threatening event people go through when their lives have been in danger.
An International Life: An Interview with Mary Elizabeth Wakefield
I met Mary Elizabeth Wakefield during her class last summer in Seneca Falls, New York at the Finger Lakes School of Chinese Medicine.
The Risks I Took
We all take risks when we choose this profession. For some, it is not knowing if you can make a living practicing TCM. For others, it is parental or cultural disapproval.
Marketing with a Microphone
When given an option, it stands to reason that people prefer to do business with those they know, like, and trust.
Meet Cheyenne: Your Future Colleague
Allow me to introduce you to Cheyenne (Chey), the daughter of some of our family's closest friends. We attend and serve at the same church together, and have known each other for many years.
Sports Medicine 101: Surgery or No Surgery?
In the world of sports medicine, many careers are saved by surgeries that correct traumatic damage to the body. Muscle tears, ligament damage, fractures, spinal disc herniations, and joint instabilities are a few of the issues frequently addressed with surgical intervention.
Should You Change an Athlete's Natural Running Form?
Once past the ankle, impact forces travel at about 200 mph into the knee. In addition to allowing the quad to absorb force, bending the knee (E) prevents the hip and pelvis from moving up and down too much (F), which is important for injury prevention and efficiency.
Creating Relationships at Southwest Symposium
The month of May brought many interesting activities. As I have said in many previous columns this year, this profession is moving in a very exciting direction. Make sure you are getting involved. If you're not, you just might get left behind.
Integrative Medicine for the Underserved: A Seat at the Table
Numerous organizations have risen to the challenge of providing care to medically-underserved populations and here we feature one such group.
Compassion and Compassion Fatigue: Balancing Your Emotions in the Treatment Room
I entered massage therapy to serve others, and oncology massage therapy because of how deeply that service affected me. In general, massage therapists enter the profession because we care: about people as a whole and in particular about their health and well-being.
But, could caring end up hurting or draining us?
Those of us helping professions — nurses, doctors, social workers, chaplains, massage therapists, and more — can be strongly affected by working with clients experiencing trauma in the form of a health crisis. This strain can happen as a result of working with one particular client, or it can be a cumulative pile-on of a number of different emotionally difficult cases.
There is a lot of discussion and not much agreement out there about the exact meaning of the terms "compassion," "empathy," "compassion fatigue," and "burnout." We'll lump them together under "being deeply affected by a client's experience."
Deeply Affected by a Client's Experience
Whatever we call it, it's important to look at any hard-hitting emotional toll on ourselves when we care for people experiencing pain, trauma, mortality, and suffering. Imagine you are seeing a particular client diagnosed with advanced cancer, and she shares with you how hard and emotional her treatment is, how she is too fatigued to play with her children, and how, most of all, she is terrified of dying before she gets to see them grow up.
That's all just from what your conversations. During the hands-on session, you learn about the physical pain in her hands and feet, the restricted movement from past surgery or radiation, and the ongoing wear of chemotherapy on her hair and skin. You know these things intimately as your hands touch her body in a full hour of time. This intimacy can challenge the separation we need — or think we need — between ourselves and our own fears of cancer, mortality, pain, and suffering.
So our knee-jerk reaction to this might be, "How can I protect myself? How can I establish good boundaries like we were taught to do in massage school?" We don't want to feel our clients' emotional pain and distress, so we might rush to put up strong dividers between "us" and "them."
When our clients represent our worst fears, and we spend a huge amount of effort to protect ourselves from those fears, our lives and our work can suffer. Here, the discussion typically turns to the boundaries we must have for this protection. Healthy boundaries can help us manage our own emotional well-being, but it's worth discussing what those boundaries should look like. The boundaries in my own work that have been most important are regarding self-care, rather than separation or protection from clients' experiences.
Taking on My Own Suffering, Not Others
My first lesson in this came from Irene Smith, more than twenty years ago. Irene is a longtime massage therapist, educator, and author. She founded Service Through Touch, serving people with HIV in the San Francisco Bay area in the 1980's. She has gone on to teach us much about massage in illness and at end of life, and maintains her blog and schedule at www.everflowing.org.
Irene said, "I don't believe that we take on another human being's suffering. I believe that what happens is that we find ourselves in an experience that simply opens us up to our suffering."
With her words and instruction, Irene taught me that, while I might think I am absorbing my client's expressed or unexpressed pain, in reality, the situation is provoking my own pain. If I follow her guidance, I can learn much about my old losses, current fears, and the human condition in general. As I've learned about myself, I've become more present with others.
With this lesson, my relationship to compassion began evolving. I have learned important lessons from several teachers about joining with people and separating from people during hard experiences.
Many Teachers on Compassion
Lauren Muser Cates, an oncology massage therapist and educator, has some more passionate wisdom for us in her blog post, "Boundaries, Schmoundaries." She suggests that instead of putting up walls to try to keep ourselves "safe" and "protected," which can leave us feeling empty, we should work with staying open to others' experiences and ourselves. Lauren tells us that boundaries have their place in the practicalities of massage therapy — scope of practice, payment, set hours, and so on — but "When it comes to emotion and our essential humanness, boundaries, as they've been taught to us, are a myth."
Additional teachers came to me a couple of years ago, when I put together a series of webinars on hospital-based massage therapy (HBMT). I sought out several people who had HBMT programs in place for years, looking for their wisdom on program development, longevity, and the practicalities of making massage work in the hospital. In the process, I interviewed and recorded people from five HBMT programs: Paula Gardiner, MD; SatSiri Sumler, LMT; Carolyn Tague, LMT; Briane Pinkson, LMT; and Karen Armstrong, LMT, about their HBMT work.
When participants in the conference asked these people about the emotional impact of their work, a common theme emerged. The panelists spoke to the importance of some sort of contemplative practice — often yoga or meditation — in maintaining balance and resilience. Self-care was mentioned, of course, but with a particular emphasis on reflection and stillness. I heard their message loud and clear.
More recently, I have come to know the work of Joan Halifax, PhD, founder of the Upaya Institute and Zen Center in Santa Fe. She has worked and been present in end of life care for decades. She has shared important wisdom about compassion through her writing, speaking, and teaching.
In particular, I remember her stating once that true compassion can be enlivening, not draining. She, too, underscores the need for a contemplative practice, so that the mind can be resilient when challenged by pain and suffering. For those of us looking for "everyday compassion for everyday use," she has developed the "G.R.A.C.E." method of cultivating compassion.
These are some of the teachers I have encountered along the way of my own calling in oncology massage, but one more is worth mentioning: myself. I am glad to be able to count myself on my list of teachers. From meeting myself and listening closely, I become better able to be with my own feelings and vulnerability. Lived in more presence, my life is teaching me to feel whole in my own pain and suffering, and to be more present with the pain, suffering, and wholeness of others.
It's also teaching me how that wholeness looks in practice. In fact, in this very column, years ago, I shared my own list of self-care measures. Little has changed over the years on that practical little list. If you read that column and substitute "hula-hooping" for "skating" as my preferred physical outlet, plus add "meditation," the column will be entirely up-to-date for 2015.
Test Your Compassion Fatigue
Because wholeness comes with awareness, I am a fan of most anything that helps us ask the right questions. Once can test one's own compassion satisfaction, compassion fatigue, and burnout levels at many different websites, but one of my favorites is the Professional Quality of Life Scale at the Compassion Fatigue Awareness Project.
The inherent emotional aspects of our profession, those same aspects that may have drawn us toward populations such as oncology massage, hospice and palliative work, can make things like boundaries, presence, and compassion a messy affair. There is rich wisdom to be learned in this messiness, if we choose to pay attention.