Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Exploring and Learning from the Gift of Life
I'm grateful to have had the opportunity to teach cadaver dissection classes and workshops with Stephen Cina at the New England School of Acupuncture over the past seven years, first through the Sports Medicine Acupuncture Program and later as a NESA elective course.
Reverse Digit Span: A Useful Assessment Tool for Patients With and Without Concussion
Reverse digit span is an easily administered test of attention span. It is a component of the SCAT3 test, which is frequently used to assess concussion. It has been part of the armamentarium of cognitive assessment for many years.
The Winter of Life: A Personal and Chiropractic Practice Perspective
Last November, my wife and I invited an elderly relative, Uncle Josh, to spend the winter with us. He was 82 years old at the time and turned 83 during his stay. As soon as he accepted our invitation, we began preparing.
The Source-Luo Point Combination, Part 3
Dr. Nguyen Nghi (NVN) was born in Vietnam and is one of the most important scholars, writers, teachers and practitioners of modern time. Many of his theories and applications are the source of modern teachers from Europe and the United States.
Melatonin: A Promising Natural Agent in the Prevention of ALS
A number of years ago, experimental studies suggested melatonin could block key steps in the development of Alzheimer's disease, primarily by acting as a brain antioxidant and inhibiting the build-up of beta-amyloid plaque in the brain.
Chiropractic Care and Risk of Stroke: The Shoe Moves to the Other Foot
For decades, numerous papers have linked upper cervical chiropractic care to the incidence of vertebral artery dissections and stroke.
7 Reasons You Want a Beacon in Your Office
Have you heard about how "beacons" are transforming the way businesses interact with their customers? Beacons are low-energy Bluetooth devices that have the ability to send information to a smartphone app.
Abdominal Acupuncture for Eye Healing: The Sacred Turtle and Ba Gua Map
Our ideas about western medicine have shifted in recent decades, while the public is asking more from health care providers.
The Roots of TCM in Depression Treatment
In traditional Chinese medicine, there is historical precedent for the treatment of so-called "Shen" (Heart-Mind) disorder, or disorder/dysregulation of the spirit, which is also considered as distinct but not separate from the cognitive function of the brain.
Merger Creates New Model of Care
Two San Francisco powerhouses of holistic healing, the American College of Traditional Chinese Medicine (ACTCM) and California Institute of Integral Studies (CIIS), are merging. Together they are building a visionary approach to applied integral health.
Looking Back: Abstracts From Chiropractic History (Summer 2015 Issue)
The following abstracts are reprinted with permission from Chiropractic History, the official journal of the Association for the History of Chiropractic. Chiropractic History is the leading scholarly journal of the chiropractic profession dedicated to the preservation and dissemination of the profession's credible history.
Medicine as Metaphor
The practice of medicine is both an art and a science. We study and learn the system so that when the time comes to apply it, there is a greater possibility of successfully helping others.
An Unexpected Superfood: All About Eggs
About 40 years ago, excessive dietary cholesterol was labeled a public health concern. Specifically, it was thought that there was a causal link between consumption of cholesterol-laden foods and increased risk of heart disease.
Adding Microneedling to Your Clinic for Results and Profit
Microneedling has taken the beauty world by storm over the last 10 years. Under the names dermaroller, microneedling or skin needling you will see these treatments listed in the services of nearly every fashionable beauty salon and day spa in the country.
The Integrative Medicine Puzzle: Putting the Pieces Together
The conversation is changing in the broader healthcare community with patients actually moving the discussion toward more integrative topics. Patients today want to know their options.
Exercise Recommendations for Healthy Aging
Aging is inevitable, but how you age is not. Common physical signs of aging include decreased muscle mass, decreased muscular power, increased body fat, and decreased aerobic (lung) capacity.
Online Marketing Basics: Google Ranking, Part 1
We all know there is so much opportunity with online marketing. And, let's face it, if you don't have a presence online with a website and social media, you are probably not where you want to be.
The Art of Creating a Healing Space
I always advise my graduates to examine their group practice or treatment rooms with fresh eyes after they leave my CE workshops. I tell them, "Ask yourselves - is your space qi filled, welcoming and healing? Or is it cold and clinical?"
Research: Know What You're Talking About
Have you ever seen a patient in your office with multiple serious health problems you weren't sure exactly how to address?
Can Acupuncture Treat Knee Pain?
Recently, an article in the Journal of the American Medical Association concluded that, "neither laser nor needle acupuncture conferred benefit over sham for pain or function" among older chronic knee pain patients.
Colon Health and TCM
I still remember many years ago, the loud "Yuck" from my wife at the time when we were together watching the Chinese movie "Last Emperor."
Are You Making the Wrong Impression?
Taking a page from Stacy and Clinton of The Learning Channel's hit television program, "What Not to Wear," we recently published an article in the summer issue of Chiropractic History: The Archives and Journal of the Association for the History of Chiropractic, that explores the evolution of physician attire from prehistoric times to the present.
July 22, 2010
Associated Bodywork & Massage Professionals Responds To Statements Made By IMA Owner Will Green On Closure Of IMA Group
(July 22, Golden, Colo.) -- Associated Bodywork & Massage Professionals (ABMP) today released a statement on an e-mail widely distributed last night to massage therapists by Will Green, owner of the now-defunct International Massage Association (IMA).His e-mail appeared to be a response to an article in a massage therapy professional publication. ABMP's response, distributed to the media and its members, follows
Within the past 24 hours, Massage Today magazine published an article titled, "What Became of IMA?" and IMA's owner, Will Green, sent to former International Massage Association (IMA) members a lengthy statement in response. As you may have heard, IMA Group, an insurance provider in the field, recently went out of business due to financial difficulties. In communicating the news to his former members, Mr. Green characterized some aspects of the insurance industry, and in particular Associated Bodywork & Massage Professionals (ABMP), in a way that was not entirely accurate.
ABMP is a full-service professional membership association, which provides liability insurance as one primary benefit of that membership. Insurance is an important piece of a practitioner's portfolio -- you want to make sure that you're protected in the event a claim is filed against you -- but insurance is not the sole valuable support a massage professional should expect from an association.
In his comments, Mr. Green stated the following about liability insurance policies:
All the other associations have master policies. The members are added to the policy with their limits. Here is what I have learned ... these master policies have a limit. Most limits are $10 million. Each member is told they have a $1 million to $3 million limit but that is not really true. If the entire policy reaches $10 million in claims they have no ($0) coverage at all ... ABMP is with the same company the IMA had. Does their policy have a limit? Good question if you have their coverage.
Mr. Green is partially correct. And he raises a good question. Many providers of liability insurance to massage professionals, including the other full-service association, the American Massage Therapy Association (AMTA), do have master policy limits. If combined payments to settle claims filed against all insured members in any policy year reach the $10 million threshold, there is no coverage left for the next member filing a claim.
ABMP's insurance policy has no such master policy cap. Each insured member has coverage up to the full policy limits stated on their insurance certificate -- $2 million per incident and $3 million aggregate for each of three types of liability -- professional, general, and product. That coverage is not limited by the claims experience of other ABMP members. In fact, we have been talking about this liability insurance policy difference in our advertisements and promotional materials for more than a year.
Mr. Green and IMA ran into trouble, as he admits, by not focusing on the fundamental aspects of his business, including not keeping up with his obligation to pay his insurance carrier. By contrast, ABMP's current leadership team has been managing the organization for 14 years. In that time, ABMP became the largest professional association in the field, all while maintaining a stable membership fee and dramatically increasing the value of our membership.
Unlike IMA, which shuttled among multiple insurance companies, ABMP has enjoyed a solid, strong relationship with our A.M. Best "A" rated insurance underwriter for the past decade, and our insurance broker for the past 13 years. While others claim to offer unsurpassed coverage, ABMP's member liability insurance policy truly is the most comprehensive policy available in the field -- measured both by its policy limits and by its "occurrence form" nature, rather than the more limited "claims made" type of coverage offered by some others.
Mr. Green reached out to ABMP in March, when he knew his organization was in trouble. We paid attention because we did not want to see 15,000 massage therapists be left out in the cold. But, after investigation, we determined we were not prepared to potentially put at risk the health of our own organization and our 72,000 members, considering the problems surrounding the IMA Group.
What really matters to members of a professional association is having an organization and leadership they can rely upon, an association that backs up their words with actions. ABMP is such an association, a community -- not solely an insurance provider. We have 43 staff members possessing diverse professional skills who come to work every day with the same focus: "What can we do to make our members' careers more successful?" A few of them specialize in insurance matters, providing supportive help whenever a claim arises. Most of the staff focuses on a wide variety of other services -- including magazines, websites, webinars, legislative support, and other assistance -- to keep ABMP's members abreast of developments in the profession and focused upon what it takes to build and sustain a successful practice.
Source: Associated Bodywork & Massage Professionals
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