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Interpersonal Skills 101: Enhancing the Value of Our Patient Interactions
Recently, I read an interesting article in our local newspaper titled "The Value of Human Interaction." The article presented comments from a senior editor for Fortune magazine who discussed "Civility in the Business World."
There Really is No Room for Sexism
Recently, Matteo* (a transgender male) approached me during a break in an advanced shiatsu class in Berlin where he was one of two men in a group of 20 women. "Pamela. Don't forget to remind the translator to include male endings."
A Reality Check – and a Chance to Educate
Imagine working in the public relations department of nutrition retailer General Nutrition Corporation (GNC) and reading the The New York Times announce...
An Excerpt from TCM Case Studies: Pediatrics
This excerpt is reprinted with permission from Jamie Wu. TCM Case Studies: Pediatrics was released in 2014 by People's Medical Publishing House.
Converting More Patients to Your Practice
In 2013 and 2014, the theme was "the money is in the list." This meant that if you had a big email list, you were really making some "cha-ching." Unfortunately, having thousands of emails doesn't equate to thousands of dollars in profit.
Low Back Pain: Posture and Movement Analysis
When performing static and dynamic movement analysis of the lumbopelvic hip area, begin with standing visual posture analysis of the pelvis, and then perform lumbar range of motion and assess what you might see during normal versus abnormal lumbar flexion motion.
The Dietary Supplement Research Dilemma
I do not care what the truth is, one way or another; I just want to know it. And when it comes to dietary supplements, the truth can be hard to find for a number of reasons.
The Need for a New Medical Model: A Challenge for Biopsychosocial and Ecopsychologica Medicine
Chinese medicine speaks of alignment between humans, heaven and earth. It is a complex view with a focus upon relationship. These are comprehensive ideas with no specific terms in contemporary medical practice.
Treating Beyond Pain
More often than not, when a patient presents to the office, it is for a pain complaint. Headache, neck pain, low back pain, sciatica, carpal tunnel... The pain is often the focus of the patient's mindset, and they don't often have any thought of what comes after the pain.
Synergy Doesn't Happen in Silos: Acupuncture in Hospitals and Other Healthcare Settings
As acupuncture and traditional East Asian medicine continue to intersect and integrate with biomedical approaches, the conversation about integration expands and becomes richer.
TCM Congress in Rothenburg is Largest in Western World
In the medieval town of Rothenburg, deep set within the Bavarian countryside in Southern Germany, the TCM Kongress Rothenburg each year draws around 1.200 participants from more than 40 different countries to attend the biggest TCM conference in the Western world.
The Way We Are Designed: A Conversation with Gil Hedley, PhD
I was first introduced to the work of Gil Hedley by Tom DiFerdinando. He gifted me Gil's DVD series.
A Well-Kept Secret: 5 Element Acupuncture, Part II
Supervising acupuncture interns at a TCM college, it has always struck me how funny it is to hear the clinic manager tell the patients that the Five Element clinic specializes in treating emotions, as if patients with physical pain have no emotions!
Will You Be an Amplifer or a Mute?
These times are changing, and changing quickly. There have been many challenges to this profession throughout the past few years. The challenge is to talk, then talk and talk some more about this medicine.
Primary Spine Care: Addressing Concerns & Criticisms
The Dec. 1, 2013 issue of Dynamic Chiropractic included an article describing the implementation of a training program for primary spine practitioners (PSP) within a metropolitan region and supported by a large BC/BS plan.
Atypical Femoral Fractures and Bisphosphonate Use: What to Watch For
Bisphosphonates (BP) are popular drugs, with more than 8 billion in sales in 2008; however, profits have declined as patents began expiring. Nonetheless, BP remain the most commonly prescribed drugs for patients at risk of osteoporotic fractures, with several million prescriptions written every year.
Help Update the LBP Practice Guideline
The Council on Chiropractic Guidelines and Practice Parameters has announced the release of an updated Clinical Practice Guideline for Chiropractic Management of Low Back Pain for stakeholder review and comment.
Impacting Chiropractic's Future With Technology
When it comes to electronic health records (EHR), Robert Moberg and Dr. Steven Kraus are two of the leading industry experts on the topic.
Expanding Access, Branch by Branch
The big news coming from Capitol Hill isn't merely the recent introduction of a pair of bills designed to expand chiropractic services in the Veterans Affairs and military health care systems; after all, similar legislation has made its way through Congress before, never reaching the Oval Office for presidential signature.
Avoid Random Treatment of Trigger Points (Part 2)
We must acknowledge that the fascia, which surrounds literally everything in our bodies, including every muscle fiber, is more than just a covering.
B Vitamins Improve Memory, Prevent Brain Atrophy
The 2010 OPTIMA study showed that the accelerated rate of brain atrophy in elderly with mild cognitive impairment could be slowed via supplementation with homocysteine-lowering B vitamins, which included folic acid, vitamin B12 and vitamin B6.
August, 2010, Vol. 10, Issue 08
IMA Owner Says He "Sabotaged" the Business
Blames Depression, Says Failing Company Owes $600,000
By Ramon G. McLeod, Editor-in-Chief and Christie Bondurant
Will Green, the owner and founder of the International Massage Association (IMA), a business that was once a major insurer for the massage therapy community, said Wednesday (July 21) that he "began to sabotage" the association last year, owes his insurance broker "about $600,000," and stopped making payments on insurance premiums.
The e-mail, sent to the association's members, was in apparent response to a Massage Today story ("What Became of IMA", July 19) that described the severe financial troubles that have befallen the association.
Green has refused to respond to numerous phone calls requesting an interview on the story, including three calls made Thursday, July 22. In one of those calls, the person answering the phone said he was "out of town" for the day.
In the e-mail sent to IMA members, Green makes a series of admissions about the company's apparent collapse.
"I am not faultless. I began to sabotage the business through hurt and anger last year." He blames the "sabotage" on depression and says he wished he "had gotten some help because depression is a subtle destroyer."
Confirming one of the major findings of the original Massage Today story, Green says "I owe (his former) insurance broker about $600,000." He says that he is trying to sell off real estate to "pay that debt."
The e-mail further states that on April 22, the association's insurance broker cancelled policies. In an interview with Massage Today last week, Bret VanLeeuven, owner of IMA's primary insurance broker, Utah-based Stratus Insurance, Inc., said that Stratus had indeed cancelled the policies because "he owes us close to seven figures."
In trying to explain what happened to the money and to the association, Green in the e-mail says that he discovered in July 2009 that issues had arisen over a claim made to one of his non-massage insurance businesses.
In researching the claim, which was made by someone "not in our database," he "found out (that) our insurance policy was being sold by another insurance broker with our name on the policy for an inflated wholesale price."
He said that this had allegedly been going on for four years.
"My friends at the insurance brokerage had been raping me economically since 2004. I was hurt and angry. I found out from the U.S. Justice Department Insurance Fraud Division that this was not legal."
Nevertheless, Green said, "I did not pursue a legal remedy. I went into a depression without even realizing it." He also claims that he has been cooperating with the FBI for three years in an insurance fraud case and that "one of the parties" in the case has plead guilty.
Green said it was depression resulting from the July 2009 discovery that led to his failure to keep up with payments: "I stopped paying insurance premiums and went into a tailspin."
The e-mail doesn't say which insurance broker allegedly mishandled the policy he describes as discovering in July 2009. Stratus was still doing work until April 22, when Stratus cancelled work for Green.
In interviews last week, VanLeeuven insisted that Stratus was not involved in "any scheme."
The relationship between Green and VanLeeuven began around 2004, VanLeeuven said. Stratus, like other insurance brokers of its type, acquires the policies that insure the premium payers from liability claims.
Earlier this year, sources present at meetings where Green tried to sell IMA said that Green suggested that Stratus had failed to properly handle policies in several of the years since 2004, an allegation that VanLeeuven strongly denied.
"Every premium that was collected was passed on to the appropriate parties," he said.
"Our business has been audited many times, we held up our part of the contract," he said. "And the bottomline is that as far as Stratus is concerned, every claim that was made was paid. There have been no complaints about unpaid valid claims."
VanLeeuven, who is travelling overseas, was unavailable to comment on this story.
End Game for IMA?
Left unstated in the e-mail from Green was one very large question: What happened to the $600,000?
What is clear, however, is that Green is scrambling for cash because, as he says in his e-mail: he is trying to sell off property to cover it. It is also clear that IMA is finished. In his e-mail Green says it will cease to exist at the end of 2010.
Editor's Note: If you have had issues with either of IMA's insurance operations, please contact
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