Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Acupuncture and the Pulse
In 1991, I attended a martial arts workshop hosted coincidentally by Sung Baek, a martial artist and the head of his lineage as a Korean trained acupuncturist. I was enamored by the details Sung could attain from the pulse, as told to me by some of his apprentices.
Acupuncture in the U.K. Today: A Personal View
When asked to write a short piece on the current state of the U.K. acupuncture profession, my first response was to say it has all been relatively quiet.
The Modern Acupuncturist
You studied ancient Chinese medicine, but I'll bet you don't practice it! Contrary to popular belief, our medicine has evolved A LOT over the years. Let's take a brief walk through history and discover the differences between ancient and modern acupuncturists.
Leg-Length Inequality and Pelvic Fixation: A New Approach to the Negative Derifield (Part 2)
As we noted in our previous article, with a positive Derifield (+D), the doctor observes the reactive (shorter) leg in the prone position that becomes longer or "crosses over" in the flexed position.
What Does Success Mean to You?
Recently, I was asked to speak to young, budding businesswomen about running a successful business — and at first I thought, "Me? You want me to speak to others about success?!"
Professional Credentialing and Board Certification: An Ethical Faux Pas
Because of the Affordable Care Act, health care systems are coordinating care through accountable care organizations (ACOs) in order to reduce the cost of care and improve quality of care.
Giving Vets the Care They Deserve
The Department of Veterans Affairs (VA) administers the largest integrated health care system in the United States.
Breath: The Movement of Oxygen and Energy
I remember with surprising clarity the first time a patient started crying during an acupuncture treatment I was giving. This is now quite a long time ago, back in 1999, when I was a student.
The Source-Luo Point Combination
The luo collaterals are part of the acupuncture channel system presented in the Su Wen and the Ling Shu (The Nei Jing). The function and clinical application of the luo mai are primarily presented in chapter 10 of the Ling Shu, however, they are also found in others chapters in the Su Wen and the Ling Shu.
TMF 2015 Scholarships
The Trudy McAlister Foundation (TMF), a nonprofit organization established to support students who are on track to make contributions either to clinical practice and/or to the understanding of the role of Traditional Oriental Medicine, has announced the 2015 scholarship recipients.
Our Biggest Challenges to Compete in Wellness Care
In the first article in this four-article series [May 1 DC], I made the case that chiropractors should either embrace offering lifestyle wellness in their practices or face the possibility of losing their place in the wellness care marketplace.
How One Little Symbol (#) Gets You More Patients
Are you struggling to get more fans or followers for your acupuncture practice? Or are looking for ways to simply connect with your patients? Or do you just want to know how to keep them engaged (comments, retweeting, liking and sharing)?
Spieth Thanks His Chiropractor After Historic Masters Win
Jordan Spieth didn't just capture the hearts of golf enthusiasts worldwide with his record-setting, wire-to-wire victory at the 79th Masters Tournament.
We Get Letters & Email
A House Divided? (May 1 issue) provoked significant response from readers. Here are several of the surprisingly similar comments we received.
Rethinking Musculoskeletal Pain – A Public Health Perspective
The American Public Health Association (APHA) is the world's oldest and largest association of its kind, founded more than 140 years ago and boasting over 25,000 members.
Green Tea Improves Cognitive Function in Elderly Subjects
Publishing their results in the journal Nutrients, in May 2014, researchers showed that drinking the equivalent of 2 to 4 cups of brewed green tea (or bottled tea) daily improved cognitive function or reduced the progression of cognitive dysfunction in elderly subjects.
The Year to Make Things Happen
It is hard to believe that the Year of the Ram – 2015 is half over. Time seems to be moving especially fast. This is the year for things to happen for the acupuncture profession.
The Nectar of Plants: Essential Oils and Chinese Medicine
Essential oils are a very hot topic these days, especially with the likes of the Ebola virus and the resurgence of measles lurking in our awareness, but when I first became interested in Chinese medicine, essential oils weren't on the radar screen for acupuncturists.
ACA or ICA: Which Best Represents You?
Last June, I was honored to represent Texas ICA members as their representative assemblyman at the ICA Annual Meeting in Kansas City.
Marijuana, Apathy and Chinese Medicine, Part 2
A talented young woman presented herself with emotional mood swings, which included being nervous, anxious and jittery.
First Do No Harm?
There's no questioning the frightening nature of breast cancer, which strikes one in eight women in the U.S. – eclipsed only by skin cancer in terms of prevalence.
Use Technology to Gain New Patients and Improve Efficiency
From the smartphone in your pocket to your microwave oven, advancements in technology have made almost every aspect of our lives easier.
Reducing the Autogenic Inhibition Reflex: Making Weak Muscles Strong
The autogenic inhibition (AI) reflex is a sudden relaxation of a muscle in response to excess tension.
A Poor Choice for Pain Relief
Acetaminophen is the most popular pain reliever in the U.S., accounting for an estimated 27 billion annual doses as of 2009. With 100,000-plus hospital visits a year by users, it's also the most likely to be taken inappropriately.
Green Tea Improves Cognitive Function in Elderly Subjects
Publishing their results in the journal Nutrients in May 2014, researchers showed that drinking the equivalent of 2-4 cups of brewed green tea (or bottled tea) daily improved cognitive function or reduced the progression of cognitive dysfunction in elderly subjects.
August, 2010, Vol. 10, Issue 08
IMA Owner Says He "Sabotaged" the Business
Blames Depression, Says Failing Company Owes $600,000
By Ramon G. McLeod, Editor-in-Chief and Christie Bondurant
Will Green, the owner and founder of the International Massage Association (IMA), a business that was once a major insurer for the massage therapy community, said Wednesday (July 21) that he "began to sabotage" the association last year, owes his insurance broker "about $600,000," and stopped making payments on insurance premiums.
The e-mail, sent to the association's members, was in apparent response to a Massage Today story ("What Became of IMA", July 19) that described the severe financial troubles that have befallen the association.
Green has refused to respond to numerous phone calls requesting an interview on the story, including three calls made Thursday, July 22. In one of those calls, the person answering the phone said he was "out of town" for the day.
In the e-mail sent to IMA members, Green makes a series of admissions about the company's apparent collapse.
"I am not faultless. I began to sabotage the business through hurt and anger last year." He blames the "sabotage" on depression and says he wished he "had gotten some help because depression is a subtle destroyer."
Confirming one of the major findings of the original Massage Today story, Green says "I owe (his former) insurance broker about $600,000." He says that he is trying to sell off real estate to "pay that debt."
The e-mail further states that on April 22, the association's insurance broker cancelled policies. In an interview with Massage Today last week, Bret VanLeeuven, owner of IMA's primary insurance broker, Utah-based Stratus Insurance, Inc., said that Stratus had indeed cancelled the policies because "he owes us close to seven figures."
In trying to explain what happened to the money and to the association, Green in the e-mail says that he discovered in July 2009 that issues had arisen over a claim made to one of his non-massage insurance businesses.
In researching the claim, which was made by someone "not in our database," he "found out (that) our insurance policy was being sold by another insurance broker with our name on the policy for an inflated wholesale price."
He said that this had allegedly been going on for four years.
"My friends at the insurance brokerage had been raping me economically since 2004. I was hurt and angry. I found out from the U.S. Justice Department Insurance Fraud Division that this was not legal."
Nevertheless, Green said, "I did not pursue a legal remedy. I went into a depression without even realizing it." He also claims that he has been cooperating with the FBI for three years in an insurance fraud case and that "one of the parties" in the case has plead guilty.
Green said it was depression resulting from the July 2009 discovery that led to his failure to keep up with payments: "I stopped paying insurance premiums and went into a tailspin."
The e-mail doesn't say which insurance broker allegedly mishandled the policy he describes as discovering in July 2009. Stratus was still doing work until April 22, when Stratus cancelled work for Green.
In interviews last week, VanLeeuven insisted that Stratus was not involved in "any scheme."
The relationship between Green and VanLeeuven began around 2004, VanLeeuven said. Stratus, like other insurance brokers of its type, acquires the policies that insure the premium payers from liability claims.
Earlier this year, sources present at meetings where Green tried to sell IMA said that Green suggested that Stratus had failed to properly handle policies in several of the years since 2004, an allegation that VanLeeuven strongly denied.
"Every premium that was collected was passed on to the appropriate parties," he said.
"Our business has been audited many times, we held up our part of the contract," he said. "And the bottomline is that as far as Stratus is concerned, every claim that was made was paid. There have been no complaints about unpaid valid claims."
VanLeeuven, who is travelling overseas, was unavailable to comment on this story.
End Game for IMA?
Left unstated in the e-mail from Green was one very large question: What happened to the $600,000?
What is clear, however, is that Green is scrambling for cash because, as he says in his e-mail: he is trying to sell off property to cover it. It is also clear that IMA is finished. In his e-mail Green says it will cease to exist at the end of 2010.
Editor's Note: If you have had issues with either of IMA's insurance operations, please contact
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